Umbeli legal documents

Privacy policy

1. Introduction

Umbeli attaches great importance to the confidentiality of personal data. This policy explains what information can be collected on the site, in forms, during contact or newsletter subscription, and how it is used.

2. Data collected

Depending on your interaction with Umbeli, the following data may be collected:

Name, first name, company, email address and phone number
Information submitted in forms, audit requests, or appointment bookings
Information related to your project, activity, and needs
Technical navigation data such as IP address, browser, device or pages visited
Data related to subscription to the Umbeli newsletter

3. Purposes of processing

This data is used for:

Respond to your requests and get back to you
Prepare a proposal, audit or commercial support
Providing Umbeli services: website, automation, communication, and consulting
Send the newsletter, when you subscribe voluntarily
Improve the site, content and user experience
Ensuring security, preventing abuse, and complying with legal obligations

4. Legal basis

Umbeli processes your data based on:

Of your consent, notably for the newsletter or certain cookies
Execution of pre-contractual or contractual measures
Of its legitimate interest to manage its activity, secure its site and improve its services
Of its legal obligations, where applicable

5. Data sharing

Your data is not sold. It may only be transmitted to providers necessary for business operation, for example for hosting, email sending, appointment booking, traffic analysis, or service execution.

6. Hosting and security

The site and part of its infrastructure are hosted at Vultr Canada. Umbeli implements reasonable measures to protect data against unauthorized access, disclosure, loss, or alteration.

7. Retention period

Data is retained for the duration necessary for the purposes for which it was collected, then archived or deleted according to applicable legal obligations and Umbeli’s reasonable management needs.

8. Cookies

The site may use cookies or similar technologies to ensure proper functioning, measure audience, and improve browsing experience. You can manage these preferences from your browser or from consent tools offered on the site.

9. Your rights

Subject to applicable laws, you may request access to your data, their correction, deletion or limitation of processing. You may also withdraw your consent when processing is based on it.

10. Contact

For any questions regarding privacy:

Email: contact@umbeli.com
Company: Umbeli
Location: Trois-Rivières, Québec, Canada
Website: umbeli.com

Criterion	To check with another agency	At Umbeli
Your contact person	Who actually designs and develops the project?	A direct exchange with Brice, Antoine, and the team building your solution.
Job understanding	How are your team’s needs gathered?	We start from your daily life, your clients, and your goals.
Proposed solution	A standard model or a tool adapted to your processes?	Sites, software, CRM and automations developed custom-made.
Budget and scope	What deliverables are included and how are additions priced?	A scope defined together and evolutions discussed before implementation.
Getting started	What access, training and documentation are planned?	A handover to make your team autonomous daily.
After launch	Who ensures follow-up and under what conditions?	Support and evolutions to define according to your needs.

Criterion

To check with another agency

At Umbeli

Your contact person

Who actually designs and develops the project?

A direct exchange with Brice, Antoine, and the team building your solution.

Job understanding

How are your team’s needs gathered?

We start from your daily life, your clients, and your goals.

Proposed solution

A standard model or a tool adapted to your processes?

Sites, software, CRM and automations developed custom-made.

Budget and scope

What deliverables are included and how are additions priced?

A scope defined together and evolutions discussed before implementation.

Getting started

What access, training and documentation are planned?

A handover to make your team autonomous daily.

After launch

Who ensures follow-up and under what conditions?

Support and evolutions to define according to your needs.

Frequently asked questions about this service

A few useful answers before we start. And if you need more context, the full FAQ page is available too.

How does a project usually work with Umbeli?

Every project starts with a discovery call to understand your goals, constraints and priorities. We then define the scope, validate design when needed, move into production with regular checkpoints, and stay available after launch.

What budget should I expect to work with Umbeli?

Budget depends on content, design, features, integrations and data migration. The estimate separates delivery, optional work and recurring hosting, licensing and maintenance costs.

Do you work remotely?

Yes. Most collaborations happen remotely with clear communication and simple tools. That does not prevent a smooth working rhythm. Depending on the project and location, in-person meetings can also be arranged.

What happens after launch?

After launch, we stay available to fix final details, support handoff and plan the next improvements. Depending on the project, an initial warranty period and ongoing support can be included.

How can I book a call with Umbeli?

You can book a discovery call directly from the website. It is the best way to clarify your needs, ask questions and quickly see whether we are the right fit for your project.