Umbeli legal documents

Terms of Use

1. Subject

These terms of use govern access to the Umbeli site and the use of its content, forms, contacts, resources and online services.

2. Website usage

You commit to using the site legally and fairly.
You must not attempt to disrupt, divert or compromise the proper functioning of the site.
Information submitted in forms must be accurate and up to date.

3. Umbeli Services

Umbeli notably offers services of website creation or redesign, automation, digital strategy, communication, consulting, and marketing support. Commercial services are subject to specific conditions specified in quotes, proposals, or contracts provided to clients.

4. Intellectual property

Content, texts, visuals, logos, mockups, graphic elements and more broadly all site components remain the property of Umbeli or their respective holders. Any unauthorized reproduction, distribution or reuse is prohibited.

5. Responsibility

Umbeli strives to maintain an accessible website and reliable information.
The site may, however, contain errors, temporary unavailability, or unintentional omissions.
The technical infrastructure used for the site and some services is hosted at Vultr Canada.
Umbeli cannot be held responsible for indirect damages related to the use of the site or a referenced third-party service.

6. Links and third-party services

Some links may redirect to external platforms such as appointment booking tools, payment, broadcasting, or social networks. Umbeli is not responsible for the content, practices, or conditions specific to these third-party services.

7. Personal data

The use of forms, contact requests, and newsletter subscriptions involves processing some personal data. For more information, see the Privacy Policy.

8. Modification of conditions

Umbeli may update these terms at any time to reflect the evolution of the site, its services, or the legal framework. The version published on this page is the applicable version.

9. Applicable law

These conditions are governed by the laws applicable in Québec and Canada. In case of dispute, the competent courts of Québec may be seized.

10. Contact

For any questions regarding these terms of use: contact@umbeli.com

Criterion	To check with another agency	At Umbeli
Your contact person	Who actually designs and develops the project?	A direct exchange with Brice, Antoine, and the team building your solution.
Job understanding	How are your team’s needs gathered?	We start from your daily life, your clients, and your goals.
Proposed solution	A standard model or a tool adapted to your processes?	Sites, software, CRM and automations developed custom-made.
Budget and scope	What deliverables are included and how are additions priced?	A scope defined together and evolutions discussed before implementation.
Getting started	What access, training and documentation are planned?	A handover to make your team autonomous daily.
After launch	Who ensures follow-up and under what conditions?	Support and evolutions to define according to your needs.

Criterion

To check with another agency

At Umbeli

Your contact person

Who actually designs and develops the project?

A direct exchange with Brice, Antoine, and the team building your solution.

Job understanding

How are your team’s needs gathered?

We start from your daily life, your clients, and your goals.

Proposed solution

A standard model or a tool adapted to your processes?

Sites, software, CRM and automations developed custom-made.

Budget and scope

What deliverables are included and how are additions priced?

A scope defined together and evolutions discussed before implementation.

Getting started

What access, training and documentation are planned?

A handover to make your team autonomous daily.

After launch

Who ensures follow-up and under what conditions?

Support and evolutions to define according to your needs.

Frequently asked questions about this service

A few useful answers before we start. And if you need more context, the full FAQ page is available too.

How does a project usually work with Umbeli?

Every project starts with a discovery call to understand your goals, constraints and priorities. We then define the scope, validate design when needed, move into production with regular checkpoints, and stay available after launch.

What budget should I expect to work with Umbeli?

Budget depends on content, design, features, integrations and data migration. The estimate separates delivery, optional work and recurring hosting, licensing and maintenance costs.

Do you work remotely?

Yes. Most collaborations happen remotely with clear communication and simple tools. That does not prevent a smooth working rhythm. Depending on the project and location, in-person meetings can also be arranged.

What happens after launch?

After launch, we stay available to fix final details, support handoff and plan the next improvements. Depending on the project, an initial warranty period and ongoing support can be included.

How can I book a call with Umbeli?

You can book a discovery call directly from the website. It is the best way to clarify your needs, ask questions and quickly see whether we are the right fit for your project.